Service Management

Healthcare Provider Business and Service Management

A professional discipline focused on optimizing the operational, financial, and service delivery aspects of medical practices, clinics, and health systems.

Service Level Agreement

A formal contract between a service provider and client that defines the expected level of service, including metrics by which service is measured, remedies for service failures, and responsibilities of each party. SLAs establish clear expectations and accountability for service delivery and quality.

Unified Information Technology Service Management

A comprehensive approach to designing, delivering, supporting, and measuring technical assistance, system maintenance, and digital infrastructure operations across organizational functions.