Customer Service
Explore all acronyms related to Customer Service
3 acronyms with tag “Customer Service”
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ACRSS
Automated Customer Response Support System
A system that automates responses to customer inquiries in service industries.
C
X
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CX
Customer Experience
The sum of all interactions a customer has with a company throughout their relationship, including pre-purchase research, sales process, product usage, and customer service. CX management involves designing and optimizing these touchpoints to create consistent, positive experiences that build loyalty and advocacy.
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OCSMS
Operational Customer Service Management System
A software platform that centralizes customer interaction tracking, issue resolution, service request fulfillment, and satisfaction measurement across organizational touchpoints.