Customer Journey
Explore all acronyms related to Customer Journey
2 acronyms with tag “Customer Journey”
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CPX
Customer Pathway Expansion
A methodology for identifying and capturing adjacent customer needs along natural user journeys to expand product scope and customer value. Essential for strategic growth and competitive defensibility.
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ECP
Experience Control Point
A strategic interaction or decision moment in the customer journey that disproportionately influences overall experience perception and outcomes. Essential for experience design and competitive advantage.