Customer Experience

Explore all acronyms related to Customer Experience

6 acronyms with tag “Customer Experience”
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ACE

American Council on Education

A U.S. council representing higher education institutions. It advocates for educational policy and standards.

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CCO

Customer Conversation Optimization

The systematic improvement of customer interactions across digital and human touchpoints using data analysis, AI, and behavioral science. Essential for conversion rate improvements and enhanced customer experience.

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CSAT

Customer Satisfaction Score

A metric that measures how satisfied customers are with a company's products, services, or interactions. Direct indicator of customer experience quality.

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CXA

Customer Experience Analytics

The collection, analysis, and interpretation of customer experience data across touchpoints to identify friction, opportunities, and causal relationships. Essential for experience optimization and competitive differentiation.

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FRE

Frictionless Revenue Expansion

A strategy that identifies and eliminates points of friction in the customer journey that limit revenue growth. Essential for maximizing conversion, expansion, and retention in digital business models.

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RXO

Revenue Experience Optimization

A holistic approach to maximizing revenue by optimizing all aspects of the customer's buying experience across touchpoints. Critical for maximizing conversion, retention, and pricing power.